Jelilive's Privacy Policy — Your Data, Our Responsibility

Jelilive is one of Bangladesh's most popular online gaming and betting platforms. We believe that every user's right to privacy is fundamental — which is why we built a system from the ground up that collects your data solely to provide our services, and for nothing else.

This Privacy Policy applies to jelilive's website, mobile app, and other digital services. It forms an important part of the legal agreement between you and jelilive, so we strongly recommend reading it in full.

Jelilive collects only the information necessary to deliver its services, secure your account, and meet legal obligations. The categories are detailed below:

Jelilive collects your information through several methods. Each is transparent and based on your consent:

• Direct Payment: Information you provide directly when registering, logging in, updating your profile, or contacting support.
• Automatically Collected: When you use jelilive, certain information is collected automatically through cookies, log files, and tracking technologies.
• Payment Provider: When you transact via Mobile Pay, Nagad, or Rocket, the respective payment provider shares transaction-related information with us.
• Verification Agency: Identity verification is carried out through accredited KYC (Know Your Customer) agencies.
• Device & Network: Technical information about your device and network is recorded automatically for security purposes.

Jelilive uses your information only for specific, legitimate purposes. We never use your data for anything beyond what you have consented to. The primary uses are:

• Account registration and verification — to confirm the identity you provided.
• Financial Transaction Processing — To complete deposits and withdrawals.
• Customer support — to resolve your issues and handle any complaints.
• Security & Fraud Prevention — to detect and prevent suspicious activity.
• Legal Compliance — To meet the requirements of regulatory authorities.
• Service Improvement — Analyzing user experience to enhance the platform.
• Relevant offers — to keep you informed about bonuses and promotions tailored to your preferences (you can opt out at any time).
• Responsible Gaming — monitors your gaming behavior to provide timely alerts.

Jelilive does not sell your personal data to third parties. However, limited information may be shared in specific circumstances — always with your best interests in mind:

• Payment Provider: Only the information required to process transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket.
• Legal Authority: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Regulatory Authority: Compliance reports submitted to gaming licensing authorities or financial intelligence units as required.
• Technology Partner: Third parties who help operate the jelilive platform are granted only the minimum access required to perform their duties and are bound by strict confidentiality agreements.
• Business Succession: In the event of an ownership change at jelilive, your data may be transferred to the new owner, though this Privacy Policy will remain in effect.

Jelilive uses cookies to make your browsing experience smoother and more secure. Cookies are small text files stored in your browser. jelilive uses the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining your login state and ensuring security. They cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and other personalized configurations.
• Analytics Cookies: Analyzes which pages are visited most and how long users stay. You have the option to disable this.
• Security Cookies: Used for fraud detection and managing multiple sessions.

You can disable non-essential cookies through your browser settings, though some features may not function as expected.

Jelilive believes you should have full control over your own data. We uphold the following rights for every user:

• Right to Access: You may request a copy of the personal information jelilive holds about you.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: Under certain conditions, you may request the deletion of your data (excluding information we are legally required to retain).
• Right to Portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.

Jelilive employs industry-leading technical and organizational measures to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption, ensuring bank-grade security.
• Data Center Security: Our servers are hosted in ISO 27001-certified data centers with 24/7 physical security.
• Regular Security Audits: Independent security experts conduct regular penetration tests and vulnerability assessments.
• Staff Training: All jelilive staff receive regular data protection training and are bound by confidentiality agreements.
• Access Controls: Only authorized personnel can access your data, and every access is logged.
• Incident Response Plan: In the event of a security incident, affected users will be notified within 72 hours.

Jelilive does not retain your data longer than necessary. Retention periods by data type are outlined below:

Once the retention period ends, data is securely deleted or anonymized so that identification is no longer possible.

Jelilive may update this Privacy Policy as needed. We are committed to full transparency whenever changes are made:

• Registered users will be notified by SMS and email at least 14 days before any significant changes take effect.
• The effective date of any updated policy will be clearly displayed at the top of the page.
• Continued use of the platform after any changes have been made constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.
• Archived copies of previous versions of this policy are available upon request.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@jelilive.ws — for privacy-related requests, please include "Privacy Request" in the subject line.
• Live Chat: Active daily from 9:00 AM to 11:00 PM.
• Response Time: Typically within 24–48 hours; up to 30 days for complex requests.
• Request Format: Include your account number, request type, and full details in your email.